Frequently Asked Questions
Product Information
Yes, we have a size chart that is accessible from any product page on our website.
Our blouses are true to size, but we do have different fits.
The best way to determine which size would suit you best depends on the style of the top you are interested in, as well as your personal preference of fit. For example, if you are looking at a shaped blouse, but you would like it to be more form fitting, order the smaller size. We would recommend that you contact customer service for more information about the top you are interested in.
Made with premium cotton pinpoint oxford, Foxcroft’s signature non-iron styles undergo a special garment finishing process, which maintains a just-pressed appearance wear after wear. These no-maintenance shirts come out of the dryer flawless and smooth without ironing.
Unfortunately at this time we are not able to offer all styles in plus and petite sizes. At Foxcroft, we are always looking to expand our selection to give you the styles that you want, in the size you need. Our assortments are always expanding, and we will take any feedback you may have into consideration.
Check with our customer service team to determine whether an item will be back in stock. We are continuing to try to meet our customers’ needs, and are always working to keep your favorite styles in stock.
Machine wash your no iron shirts using cold water. Tumble dry low and remove promptly.
No, Foxcroft does not carry men's shirts.
Shipping & Returns
Foxcroft will accept merchandise in its original condition (unworn and unwashed with tags attached) that was purchased from Foxcroftcollection.com with a valid receipt within 30 days of purchase, unless defective or monogrammed. Foxcroft items purchased at any other participating retail store or online store that offers Foxcroft merchandise cannot be returned or exchanged. We cannot accept returns on items that were not purchased at Foxcroftcollection.com.
We are committed to providing you with quick and easy delivery of your order and are proud to partner with UPS for standard shipping; orders requiring expedited shipping are sent via UPS.
- Free ground shipping for orders over $150 and returns to all contiguous US customers
- UPS Standard Overnight®-Delivery the next business day in the afternoon by 3 p.m. to most areas.
- UPS 2Day®-Second-business-day delivery by 4:30 p.m. to most areas.
- Costs for expedited shipping options vary depended on order weight and delivery location. Final shipping costs for your order are calculated during checkout.
Registered users can check the status of all orders placed in their customer account profile. If you have purchased an item as a Guest, please refer to your order confirmation email for more information. Once an order has shipped, you will receive a separate shipment confirmation email that will contain your UPS tracking information.
Yes! Saturday is part of UPS Ground delivery schedule, so we deliver on Saturday at no extra charge.
Go to https://www.ups.com/track?loc=en_US and enter your tracking number in the white box below the heading “Track.” Once you have entered the full number, click the purple button that says “Track” found below the white box.
Please contact out Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday after 1:00pm EST or during the weekend, the order will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates depending on the type of shipping you select.
At this time, Foxcroftcollection.com only ships within the USA.
We understand how concerning it can be to see your package marked as delivered when you haven't received it. Here are some steps you can take to resolve this issue:
- Check with Neighbors or Household Members: Sometimes, packages are delivered to a neighbor or left with someone in your household. Please check with them to see if they received the package on your behalf.
- Look Around Your Property: Delivery drivers might leave packages in hidden locations to keep them safe. Check places like porches, back doors, garages, or even behind bushes.
- Wait 24-48 Hours: Occasionally, packages are marked as delivered a bit early by the carrier. Wait 24-48 hours to see if the package arrives.
- Verify the Delivery Address: Double-check that the delivery address you provided is correct. You can confirm this in your order confirmation email or in your account on our website.
- Contact the Carrier: Reach out to the carrier (e.g., USPS,UPS) with your tracking number. They might have additional information on the delivery status.
- Contact Our Customer Service: If you still can't locate your package after following these steps, please contact our customer service team. Provide your order number and tracking information, and we will assist you in resolving the issue.
Order Processing
Take the stress out of shopping, order early to ensure delivery in time for Christmas:our recommended schedule*
- Standard Shipping: Order by noon CST on Thursday, December 12th
- UPS 2nd Day Air: Order by noon CST on Wednesday, December 18th
- UPS Next Day Air: Order by noon CST on Thursday, December 19th
*Please note that we will get items to UPS according to their shipping deadlines for delivery by Christmas, but once an item leaves our facility, it is UPS's responsibility to get the items to you. Its a very busy time of year for shipping, so we always recommend shopping early!
FoxcroftCollection.com accepts all major credit cards including American Express, Visa, Mastercard and Discover. We also accept PayPal.
Be aware that charges will appear as THE APPAREL GROUP LLC on your billing statement.
Foxcroft is available in popular department stores and boutiques across the country. You can find a store near you in a snap - just go to our store locator page!
We have received complaints from our customers in regards to counterfeit products that were purchased on auction web sites. To be sure that you receive a genuine Foxcroft item, we suggest that you shop on our website or from one of our authorized retailers.
Check to ensure you have the correct code and it is valid. If you keep having issues, please contact Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.
If you have a valid promotional code, simply enter the code in the discount code field at the checkout page. You will then see the discount being applied to the total cost breakdown.
Yes, Foxcroft take orders by phone. Please call Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.
No, you may check-out without creating an account, just click the "Continue Checkout" button to continue as a guest. Accounts are helpful for those who wish to store billing information.
Your Account
The email associated with your account is also associated with your orders, it cannot be changed! If your email address changes you can create a new account.
If you have forgot your password simply click on the Sign in button at the top of the website and click on the link ‘Forgot my password’ and following the instructions to set up a new password.
You can sign up for Foxcroft Insiders’ email by filling out this form. Its fast, easy, and you’ll get 15% off your next order!
Safety & Privacy
Absolutely! We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In this secure mode, your computer and our server send data back and forth in an encrypted format.
We’ve partnered with Braintree to ensure that your personal information stays secure.
Have Questions?
The Foxcroft Customer Service team is happy to help!
Call us at 1 (855) 831-1336