Privacy policy

Privacy Policy

We take your privacy SERIOUSLY and will take all measures to protect your personal information. This privacy policy only applies to https://www.foxcroftcollection.com/ (Site), and does not apply to any offline collection of your personal information at any of our retail partners. We are not responsible for the content or privacy practices on any web site not operated by Foxcroftcollection.com.

What Information Do We Collect & Store?

We may collect your personal information, including your Billing Address, Shipping Address, Email Address and Credit Card Information. In addition, we may also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and communicate with you about special offers, promotions and other marketing programs that may be of interest to you.

However, only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server.

This website is not intended for use by children under the age of 13. We do not knowingly collect or solicit any personal information from children under the age of 13. Should we learn that someone under the age of 13 has provided any personal information to or on this website, we will remove that information as soon as possible.

How Is My Information Used?

Foxcroft will use your information for a variety of reasons.

• To provide you with the products/services you have requested.
• Personalize, optimize, and improve products, the content, and experience on our site.
• Communicate with you about your transactions, customer account, and changes to company policies.
• Investigate and prevent any activities that may violate Foxcroft policies.
• Send information on site update and marketing promotions or offers for our products. If you prefer to not receive marketing emails from us, please review our Corrections/Opt-Out section for details.
• To send you print catalogs and mailings. If you prefer not to receive our print catalogs, please review our Corrections/Opt-Out section for details.
• Foxcroft may also share information with third parties. Some third-party service providers may help us with but not limited to the following: digital advertising, surveys, form hosting, administering emails, maintaining our database, hosting the site. We may also add your information to cooperative databases in which database subscribers may also send you information about their products or services. If you prefer for information not to be shared, please review our Corrections/Opt-Out section for details.

California Residents

If you reside in California, the California Civil Code Section 1798.83 permits those residents who have supplied personal data, as defined in the statute, to Foxcroft, under certain circumstances, to request and obtain certain information regarding our disclosure, if any, of personal data to third parties for their direct marketing purposes. If this applies to you, you may obtain the categories of personal data shared and the names and addresses of all third parties that received personal data for their direct marketing purposes during the immediately prior calendar year and/or opt out of the disclosure of your personal information to third parties. To make such a request, you can fill out our form hosted here or make a written request.

For written requests, please provide required information for Foxcroft to determine if this statute applies to you, attest to the fact that you are a California resident, and provide a current California address for our response. To make this request, please submit a written request to the following address:

The Apparel Group, Ltd.

883 Trinity Drive

Lewisville, TX 75056

(Attn: Customer Service - California Privacy Rights Notice)

You must include your full name, email address, and postal address in your written or online form request. You may only make one request per calendar year.

Registering with FoxcroftCollection.com

Before using certain parts of FoxcroftCollection.com, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Your Email Address(es)

Several locations on the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or free product giveaway; to request us to notify you of new brands, new product styles, or product sizes; or to sign up for our Foxcroft Insiders email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We will use email information to notify contest winners and to award prizes. We may post on the Site the names and cities of contest and product giveaway winners. By entering a contest or product giveaway, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.

Corrections/Opt-Out

There may be times you wish to update your customer account or the way we communicate with you. Please follow the below for how to update this information.

• For any customer account corrections and/or to disable your account and prevent any future purchases through the account, reach out to our Customer Service department. They can be reached via phone: 1 (855) 831-1336 or email: cs@foxcroftcollection.com.
• To remove your email from our marketing newsletters, you can unsubscribe in the link provided in the email received or contact our Customer Service department.
• To opt out of digital advertising activity, please visit optout.aboutads.info and optout.networkadvertising.org.
• To unsubscribe from print catalogs and mailings, please fill out the form located here.
• To opt out from third party data sharing, please send a written request with your full name, email address, and postal address to the following address:

The Apparel Group, Ltd.

883 Trinity Drive

Lewisville, TX 75056

(Attn: Customer Service - Privacy Rights)

Product Reviews

Product Reviews are very important to us and we love to hear how you rate our products. As of June 10 2014, we collect your email address when you 'add a review' to our product(s). Your email address is collected for the sole purpose of customer care only. Your review may contain information regarding a product or your experience purchasing on FoxcroftCollection.com that our customer care team may want to contact you directly about. Your email address will not be shown publically or used for any other purpose.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. Like many online retailor sites, the Foxcroft Collection employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.” Opt-out here

Online Advertising

On our website, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other sites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Foxcroft Collection that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors‘ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the sites. This data collection and ad targeting take place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. Offline Collection, Use & Disclosure of Information As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. However, we also may collect information offline, where we also try to protect the privacy of your personal information. For example, a customer may call our Customer Service department to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to gather information (such as order information), we will enter it directly into our database through SSL encryption.

There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/

 Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Updates to this Policy - Effective March 3, 2020. If we change or update this Privacy Policy, we will post changes and updates on this page so that you will always be aware of what information we collect, use and disclose.

 

Canadian Customers

If you are shopping from Canada, please note that your personal information will be collected and processed in the United States, where our servers and service providers are located. By placing an order or submitting your information, you consent to this transfer.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and handle your data with the same level of care as we do for all customers.
If you have any questions or would like to access or correct your personal information, please contact our Customer Service Department

 

We may share limited personal information with our trusted service providers, including Shopify (store platform), Klaviyo (email and marketing communications), Google and Meta (advertising and analytics), and shipping carriers such as FedEx and UPS to fulfill and deliver your orders. These partners may process data in the United States or other countries, and we require them to protect your information in accordance with applicable privacy laws, including PIPEDA.

Have questions? Prefer to order by Phone? The Foxcroft Customer Service Team is happy to help! Contact us Call: 1.855.831.1336 (Toll Free) Monday – Friday 8.30am – 5pm CST

Email: CS@FoxcroftCollection.com.

Mail: Foxcroft Customer Service, 883 Trinity Drive, Lewisville, TX 75056.