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How Can We Help You?

FAQ

  • Order Processing

    Q: Do I need an account to make an online purchase?

    A: No, you may check-out without creating an account, just click the "Continue Checkout" button to continue as a guest. Accounts are helpful for those who wish to store billing information.

    Q: Does FoxcroftCollection.com take telephone orders?

    A: Yes, Foxcroft take orders by phone. Please call Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.

    Q: How do I use a promotion code?

    A: If you have a valid promotional code, simply enter the code in the discount code field at the checkout page. You will then see the discount being applied to the total cost breakdown.

    Q: My discount code isn’t working, why?

    A: Check to ensure you have the correct code and it is valid. If you keep having issues, please contact Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.

    Q: I bought your product on eBay, is it authentic?

    A: We have received complaints from our customers in regards to counterfeit products that were purchased on auction web sites. To be sure that you receive a genuine Foxcroft item, we suggest that you shop on our website or from one of our authorized retailers.

    Q: Where is the nearest retail store near me?

    A: Foxcroft is available in popular department stores and boutiques across the country. You can find a store near you in a snap - just go to our store locator page!

    Q: Which forms of payment does FoxcroftCollection.com accept?

    FoxcroftCollection.com accepts all major credit cards including American Express, Visa, Mastercard and Discover. You may also use a Foxcroft Gift Card or PayPal to pay for your order.

    Q: How will my order appear on my credit card statement?

    Be aware that charges will appear as THE APPAREL GROUP LLC on your billing statement.

  • Shipping & Returns

    Q: Does Foxcroft deliver internationally?

    A: At this time, Foxcroftcollection.com only ships within the USA.

    Q: When will my order be shipped? When will it arrive?

    A: If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday after 1:00pm EST or during the weekend, the order will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates depending on the type of shipping you select.

    Q: Can I change my shipping information after I have placed an order?

    A: Please contact out Foxcroft Customer Service Team for assistance 1.855.831.1336, Monday – Friday 8.30am-5pm CST.

    Q: How is my order shipped? What are my shipping fees?

    A: We are committed to providing you with quick and easy delivery of your order and are proud to partner with FedEx Ground/FedEx Home Delivery for all of your shipping needs.

    • Always Free ground shipping and returns to all contiguous US customers
    • Saturday Delivery
    • Pick up packages on your schedule.
    • Expedited shipping options available
      • FedEx Standard Overnight®-Delivery the next business day in the afternoon by 3 p.m. to most areas.
      • FedEx 2Day®-Second-business-day delivery by 4:30 p.m. to most areas.
      • Costs for expedited shipping options vary depended on order weight and delivery location. Please see our checkout for accurate shipping costs for your order.

    Q: How do I track my order?

    A: Go to http://www.fedex.com/us/pckgenvlp/track/index.html and enter your tracking number in the white box below the heading “Track.” Once you have entered the full number, click the purple button that says “Track” found below the white box.

    Q: Do you deliver on Saturday?

    A: Yes! Saturday is part of FedEx's Ground delivery schedule, so we deliver on Saturday at no extra charge.

    Q: Can I view the status of my order?

    A: Registered users can check the status of all orders placed in their customer account profile. If you have purchased an item as a Guest, please refer to your order confirmation email for more information. Once an order has shipped, you will receive a separate shipment confirmation email that will contain your FedEx tracking information.

    Q: What should I do if I want to return a Foxcroft Product?

    A: Foxcroft will accept merchandise in its original condition (unworn and unwashed with tags attached) that was purchased from Foxcroft.com with a valid receipt within 30 days of purchase, unless defective or monogrammed.

    Foxcroft items purchased at any other participating retail store or online store that offers Foxcroft merchandise cannot be returned or exchanged . We cannot accept returns on items that were not purchased at Foxcroft.com -See more at: http://www.foxcroftcollection.com/customer_service/returns

  • Your Account

    Q: How do I sign up for Foxcroft Insiders’ email?

    A: You can sign up for Foxcroft Insiders’ email by filling out this form.
    Its fast, easy, and you’ll get 15% off your next order!

    Q: How do I change my e-mail address?

    A: You can update your subscription preferences any time by going to My Account.

    Q: Help? I forgot my password.

    A: If you have forgot your password simply click on the Sign in button at the top of the website and click on the link ‘Forgot my password’ and following the instructions to set up a new password.

  • Gift Cards

    Q: Where can I purchase a Foxcroft Gift card?

    A: You can purchase a Foxcroft gift card at: www.foxcroftcollection.com/giftcard

    Q: How do I redeem an e-Gift Card online?

    A: Shop through FoxcroftCollection.com and add items to your bag, when you have finished shopping and ready to proceed to checkout, please enter your e-gift card number in the gift code field and click on ‘apply coupon’. The sub total will outline the e-gift voucher discount.

    Q: How do I check my gift card Balance?

    A: To check your balance, go to "My Gift Cards" under your account and follow the instructions.

  • Safety & Privacy

    Q: How do I know if ordering online is secure?

    A: We’ve partnered with Authorize.net, a trusted payment gateway since 1996, to ensure that your personal information stays secure. Learn more about Authorize.Net and secure shopping at Foxcroft.

    Q: Is my personal and credit card information safe on your website?

    A: Absolutely! We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In this secure mode, your computer and our server send data back and forth in an encrypted format. To learn more, please review the Secure Shopping measures we've taken.

  • Product Information

    Q: What is Non-Iron?

    A: Made with premium cotton, Foxcroft’s signature non-iron styles undergo a special garment finishing process, which maintains a just pressed appearance wear after wear.

    Q: How do I care for my Non-Iron Shirt?

    A: Machine wash your non-iron shirts using cold water. Tumble dry low and remove promptly.

    Q: What is Wrinkle Free?

    A: Wrinkle Free styles undergo a special fabric finishing process. This gives our designers different fabric options to work with, giving you more effortlessly chic styles.

    Q: How do I care for my Wrinkle Free Shirt?

    A: Since our wrinkle free shirts are a little different than our non-iron shirts, look at the care information that we provide for each individual shirt when you have questions about how to care for them. If you can’t find what you’re looking for, contact our customer service team.

    Q: Do you have a size guide?

    Yes, please visit our fit guide to learn more!

    Q: What are the Foxcroft Fits?

    A: Foxcroft offers three fits for our blouses and tunics. Our shaped fit is the most traditional, giving you the most relaxed look. Our fitted fit creates a more tailored, slimmer silhouette, and our modern fit is longer and narrower throughout the chest and waist. Learn more about the Foxcroft Fits here.

    Q: Are your tops true to size?

    A: Our blouses are true to size, but we do have different fits. See the Foxcroft Fits here.

    Q: My size is sold out, will it be back in stock?

    A: Check with our customer service team to determine whether an item will be back in stock. We are continuing to try to meet our customers’ needs, and are always working to keep your favorite styles in stock.

    Q: I'm between sizes for tops, should I order up or down?

    A: The best way to determine which size would suit you best depends on the style of the top you are interested in, as well as your personal preference of fit. For example, if you are looking at a shaped blouse, but you would like it to be more form fitting, order the smaller size. We would recommend that you contact customer service for more information about the top you are interested in.

    Q: Why aren't all styles offered in plus and petite?

    A: Unfortunately at this time we are not able to offer all styles in plus and petite sizes. At Foxcroft, we are always looking to expand our selection to give you the styles that you want, in the size you need. Our assortments are always expanding, and we will take any feedback you may have into consideration.

Have Questions?

The Foxcroft Customer Service team is happy to help!

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